SORENSEE
Return & Refund Policy
Thoughtful choices. Clear returns.
30-day returns
Contact us to request a return within 30 days of receiving your item. For change-of-mind returns, clothing must be unused, unworn, unwashed, in its original condition and original packaging, with original tags attached where supplied.
How to request a return
Email support@sorensee.shop with your order number and the reason for your return. Obtain return authorization and return instructions before sending your parcel. The return address is sorensee, 403 S Elm St, Brady, TX 76825, United States.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact us and describe the issue. We will work with you on the appropriate resolution. The ordinary requirement that an item be in original, undamaged condition does not exclude an item that arrived damaged, defective or incorrect.
Return shipping and fees
We cover return shipping where the return results from our error, an item arriving damaged or a product defect. For a change of mind, the customer pays return shipping. There is no restocking fee.
Refunds
Returned goods are inspected before a return refund is approved. After approval, the refund will be returned automatically to the original payment account within 10 calendar days. Contact us if you need help checking a refund. Mandatory rights and any legally required shorter refund periods remain unaffected.
Exchanges and cancellation requests
Contact us to discuss an exchange or cancellation request. Availability of a particular resolution depends on the request and its circumstances; no automatic exchange or cancellation approval is promised. This does not limit your rights under applicable law.
Questions? support@sorensee.shop · +1 (325) 597-5050