FAQ
A few helpful answers
For the questions along the way.
Where do you ship?
We deliver to the contiguous 48 US states and Washington, DC. Alaska, Hawaii, US territories, international and military addresses are not served. Please use a street address, not a PO Box.
How much is shipping?
Standard shipping is free on all orders to eligible addresses.
When will my order arrive?
Handling is estimated at 1–2 business days, followed by 3–4 business days in transit after dispatch. Combined estimated delivery is 4–6 business days from the applicable processing start day, not a guarantee. The order cutoff is 7:00 PM Central Standard Time, fixed at UTC−06:00. Business days are Monday through Friday, excluding U.S. federal holidays. Orders submitted after the cutoff, on weekends, or on holidays begin their processing timeline on the next business day.
How do I choose a size?
Check the garment measurements on each product page and compare them with a similar garment you own. Sizes and fit vary by style.
Do these garments have a UPF rating?
No tested UPF rating is stated for this collection. Clothing coverage alone is not a guarantee of UV protection.
Can I return an item?
Request a return within 30 days of receipt by contacting support@sorensee.shop with your order number and reason. Ordinary returns must be unused, unworn, unwashed, in original condition and packaging, with original tags where supplied. Obtain authorization before sending your return.
Who pays for return shipping?
We cover return shipping for our errors, damage on arrival or product defects. Customers cover change-of-mind return shipping. There is no restocking fee.
What if an item arrives damaged or incorrect?
Contact customer service with your order number and a description of the issue. The original undamaged-condition requirement does not exclude items that arrived damaged, defective or incorrect.
When is a refund issued?
After a returned item is inspected and the refund approved, it is returned automatically to the original payment account within 10 calendar days. Mandatory legal rights remain unaffected.
How do payment and order confirmation work?
Review your details and total before submitting a payment request. A request alone is not confirmation of payment or order acceptance. Order acceptance is confirmed by sorensee.
Can I change or cancel an order?
Contact us to discuss the request. We do not promise automatic approval of changes, exchanges or cancellations; your applicable legal rights remain unaffected.
How do I contact you?
Email support@sorensee.shop or call +1 (325) 597-5050. Our address is 403 S Elm St, Brady, TX 76825, United States.
Read our Shipping Policy and Return & Refund Policy, or get in touch.